ITSM Business Analyst - Senior

Sev1Tech is seeking an IT Service Management (ITSM) Business Analyst to join their Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)’s network and security operations.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education
• Six (6 plus) years in the federal IT services contracting industry
• Four (4 plus) experience on an IT infrastructure operations and engineering contract
• Experience assessing business and technical operations processes and procedures
• Experience identifying areas for improvements and supporting their implementation
• Application of ITSM and ITIL frameworks and best practices
• Experience with an ITSM tool – e.g., ServiceNow
• Experience creating, revising, updating, and maintaining documentation such as SOPs
• Ability to lead and facilitate meetings with government and contractor stakeholders
• Understanding of networking and cyber security operations
• Experience spearheading and performing requirements analysis
• Experience developing and using frameworks and aids to elicit requirements and assess processes
• Ability to work effectively with customers as well as contractor operations and engineering staff
• Proficiency with Microsoft products such as Excel, PowerPoint, Word, and Visio
• Ability to communicate clearly and effectively with customers including senior management

Benefits

• Full Time W/Benefits Ret Match