ITSM Business Analyst

We are seeking an experienced ITSM Business Analyst to analyze IT service management processes and systems, and identify areas for improvement and optimization.

Requirements

• Minimum 3 years of experience as an ITSM Business Analyst
• Strong understanding of IT service management processes and frameworks
• Experience working with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell
• Ability to gather and document requirements, and translate them into functional specifications
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Experience with ITIL practices and certification is a plus
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills

Benefits

• We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.