ITSM Data & Insights Lead

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. As an ITSM Data & Insights Lead in AbbVie Business Technology Solutions (BTS), you’ll have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better.

Requirements

• Design, develop, and maintain reports and dashboards in ServiceNow utilizing both the ServiceNow Reports module and Performance Analytics module.
• Execute data replication to the Data Lake and perform SQL scripting to address reporting requirements not met within ServiceNow.
• Gain a deep understanding of the underlying data structure in ServiceNow to support data-driven decision making.
• Along with the stakeholders, define and communicate to key partners the service and product vision and strategy including new features and improvements for enterprise reports and dashboards in Data & Insights portfolio.
• Build and manage database views and report sources as needed to facilitate comprehensive reporting.
• Collaborate with stakeholders to distill complex data into actionable insights and recommendations.
• Ensure all reporting and data visualizations align with Enterprise-fit best practices in IT Service Management Performance.

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Short-term incentive programs