.svg)
NXP Semiconductors
ITSM Support Specialist
Join NXP Semiconductors as an ITSM Support Specialist in Noida. Leverage your ITIL expertise in a dynamic environment with competitive benefits and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 3, 2025
We are seeking a highly motivated and proactive ITSM Support Specialist to support and enhance ITSM processes in a large, high-tech enterprise. The ideal candidate will have strong knowledge of ITIL processes and experience in incident and problem management.
Requirements
- 3+ years of experience in ITSM support or a similar role in a large, high-tech enterprise
- Strong understanding of ITIL frameworks and ITSM tools (e.g., ServiceNow)
- Experience supporting incident and problem management processes, including major incidents
- Familiarity with working in a 24/7 operational environment, including shift rotations
- Excellent communication and collaboration skills, with the ability to interact effectively with global teams
- A proactive positive mindset, with a focus on process improvement and operational excellence and an ambition to learn and grow
Benefits
- A challenging and rewarding role in a fast-paced, high-tech enterprise environment
- Opportunities for professional development and certification
- Competitive compensation, including shift allowances for 24/7 operations
- A culture that values innovation, teamwork, and continuous improvement
Requirements Summary
3+ years of experience in ITSM support, strong understanding of ITIL frameworks, and experience supporting incident and problem management processes
