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NXP Semiconductors
ITSM Support Specialist
Join NXP Semiconductors in Noida as an ITSM Support Specialist. Leverage your ITIL knowledge to enhance ITSM processes in a dynamic environment.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 3, 2025
We are seeking a highly motivated and proactive ITSM Support Specialist to support and enhance ITSM processes in a large, high-tech enterprise. The ideal candidate will have strong knowledge of ITIL processes, willingness to learn and grow, experience in incident and problem management, and a passion for improving and ensuring the quality of ITSM processes across the organization.
Requirements
- 3+ years of experience in ITSM support or a similar role in a large, high-tech enterprise.
- Strong understanding of ITIL frameworks and ITSM tools (e.g., ServiceNow).
- Experience supporting incident and problem management processes, including major incidents.
- Familiarity with working in a 24/7 operational environment, including shift rotations.
- Excellent communication and collaboration skills, with the ability to interact effectively with global teams.
Benefits
- A challenging and rewarding role in a fast-paced, high-tech enterprise environment.
- Opportunities for professional development and certification.
- Competitive compensation, including shift allowances for 24/7 operations.
- A culture that values innovation, teamwork, and continuous improvement.
Requirements Summary
3+ years of experience in ITSM support, strong understanding of ITIL frameworks, and experience in incident and problem management processes
