.svg)
robusta
ITSM Team Lead - Octopus
Join Robusta as an ITSM Team Lead in New Cairo. Oversee IT service management, lead a team, and drive improvements. Requires ITIL cert & 7+ years experience. Competitive salary & growth opportunities.
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 20, 2024
The IT Service Management (ITSM) Team Lead is responsible for overseeing IT service management processes to ensure IT services effectively meet organizational needs. This role involves leading a team of ITSM professionals, managing ITSM tools, and driving continuous improvement in service delivery and support.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- ITIL certification (Foundation or higher) required
- 7+ years in IT Service Management roles, with at least 2 years in a leadership or team lead position
- Proven experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management
- Experience managing ITSM processes within an ITIL framework
Benefits
- Competitive salaries paid in USD
- Working with Tech gurus
- Working from an outstanding work office space in New Cairo
- Opportunities for professional development and career growth
- Dynamic and collaborative work environment
Requirements Summary
Bachelor's degree in Computer Science or IT, 7+ years of experience in IT Service Management, ITIL certification required
