Hitachi Digital Services

Japanese IT Service Desk Analyst

Join Hitachi Digital Services in Hồ Chí Minh as a Japanese IT Service Desk Analyst. Requires 2-7 years in support, Japanese fluency, and tech skills. Great benefits!

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Consulting
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Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
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Customer Service Management
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
February 10, 2025

Hitachi Digital Services is seeking a proactive and customer-focused IT Service Desk Analyst with strong Japanese proficiency to join their team. The ideal candidate should have excellent problem-solving skills, strong customer service orientation, and the ability to communicate technical solutions effectively in both English and Japanese.

Requirements

  • 2-7 years of experience in Service Desk / Technical Support (L1)
  • Fluency in Japanese (JLPT N2/JLPT N1/BJT J1+), and English both verbal and written, with the ability to explain technical issues to non-technical users
  • Experience with advanced Active Directory, O365, software installation, Printers and other standard applications
  • Experience with tools like ServiceNow, Genesys, BeyondTrust (Bomgar)
  • Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
  • Strong problem-solving and troubleshooting skills
  • Ability to work independently and as part of a team in a fast-paced environment

Benefits

  • Industry-leading benefits, support, and services that look after your holistic health and wellbeing
  • Flexible arrangements that work for you (role and location dependent)
  • Autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with

Requirements Summary

2-7 years of experience in Service Desk / Technical Support (L1), Fluency in Japanese and English, Experience with Active Directory, O365, and software installation
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