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Hitachi Digital Services
Japanese IT Service Desk Analyst
Join Hitachi Digital Services in Hồ Chí Minh as a Japanese IT Service Desk Analyst. Requires 2-7 years in support, Japanese fluency, and tech skills. Great benefits!
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Customer Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 10, 2025
Hitachi Digital Services is seeking a proactive and customer-focused IT Service Desk Analyst with strong Japanese proficiency to join their team. The ideal candidate should have excellent problem-solving skills, strong customer service orientation, and the ability to communicate technical solutions effectively in both English and Japanese.
Requirements
- 2-7 years of experience in Service Desk / Technical Support (L1)
- Fluency in Japanese (JLPT N2/JLPT N1/BJT J1+), and English both verbal and written, with the ability to explain technical issues to non-technical users
- Experience with advanced Active Directory, O365, software installation, Printers and other standard applications
- Experience with tools like ServiceNow, Genesys, BeyondTrust (Bomgar)
- Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
- Strong problem-solving and troubleshooting skills
- Ability to work independently and as part of a team in a fast-paced environment
Benefits
- Industry-leading benefits, support, and services that look after your holistic health and wellbeing
- Flexible arrangements that work for you (role and location dependent)
- Autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with
Requirements Summary
2-7 years of experience in Service Desk / Technical Support (L1), Fluency in Japanese and English, Experience with Active Directory, O365, and software installation
