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DMI
Jr. Service Desk Analyst, Technician
Join DMI as a Jr. Service Desk Analyst in Atlanta, GA. Provide Level 1 IT support via ServiceNow, troubleshoot issues, and document interactions. ITIL preferred. Benefits include wellness and development programs.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 5, 2025
DMI is seeking a Junior Service Desk Analyst, Technician to assist with Level 1 IT support requests and troubleshoot reported IT issues.
Requirements
- Assist CDC personnel with Level 1 IT support requests through ServiceNow, email, phone, and chat channels.
- Conduct initial troubleshooting and analysis of reported IT issues, escalating unresolved incidents as necessary.
- Document customer interactions, resolutions, and escalations accurately in ServiceNow.
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
High School Diploma, 2+ Years of Experience in Deskside Support, ITIL Preferred
