Junior Data Center Operations

As a Junior Data Center Operations role at Marsh McLennan, you will be responsible for providing technical support for all systems and applications hosted in the Global Data Centers, managing severity 1 incident calls, and maintaining patching compliance to avoid risks of system outages or compromised data. You will work with a team to assist with operational and infrastructure related projects, monitor assigned incident queues and change queues, and review incidents, changes and requests for updating and escalation. You will also provide continuous and consistent management reporting on the status of issues, actions, and resolutions.

Requirements

• Associates's degree in computer or network science or related field from an accredited college/university or equivalent combination of education, training, and experience
• 2-5+ years hands on experience in a technical infrastructure operations/data center environment
• Network support – Cisco, PaloAlto, Aruba, F5 etc...
• Server OS support – Windows, Linux, Container Support
• Data Circuit Vendor Support
• Application and Load-balancer support
• Firewall rule support, troubleshooting, adds, and removals (PaloAlto Support a +)
• Knowledge of ticketing systems and monitoring applications
• Knowledge of backup technologies
• Experience with Change Control Ticketing (ServiceNow experience a +)
• Experience with Incident Reporting and Ticketing (ServiceNow experience a +)

Benefits

• A competitive salary
• Employee friendly policies
• Health care and insurance for you and your dependants
• Healthy Work life balance
• A great working environment
• Flexible benefits packages to suit your needs and lifestyle