Junior Helpdesk Specialist

The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO. Assist in providing technical assistance and support related to computer systems, hardware, or software.

Requirements

• Bachelor's Degree in a technical IT field
• 1 year of experience working in Information Technology
• IT Certification (No prior experience required)
• Operational experience with ServiceNow
• Experience within the Intelligence Community
• Exhibit excellent customer service, organizational, and time management skills
• Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
• TS/SCI clearance required
• Ability to obtain CI Poly Clearance
• Ability to work Shift hours
• Ability to work independently and yet be effective within a team setting
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
• Ability to provide technical assistance and support over the phone
• Good problem-solving skills

Benefits

• Health/Dental/Vision
• 401(k) match
• Accrued PTO
• STD/LTD/Life Insurance
• Referral Bonuses
• professional development reimbursement