Junior Production Engineer

Job Summary: We are seeking a qualified Desktop Systems Technician to assist customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting.

Requirements

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service
• Proficient troubleshooting of Mac, Linux, Windows OS and Office365
• Knowledge of Zendesk, ServiceNow, or other IT ticketing software

Benefits

• Health insurance coverage
• Life insurance
• Paid holidays
• Sick time
• Vacation