Knowledge Lead Manager

As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services.

Requirements

• 5+ years of current proven experience in implementing Knowledge Management strategies.
• Experience building KM programs in the technology industry or within technical groups within a large, global organization.
• Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.
• Proven experience in leading teams to deliver impact.
• Strong understanding of IT service management and ITIL framework.
• Proven experience in a ServiceNow environment.
• Bachelor’s degree in Information Technology, Business Administration, Library Science, or a related field.
• Relevant certifications in knowledge management or ITIL are advantageous.

Benefits

• 18 Days of Paid Annual Leave Entitlement
• Family Care Leave
• Enhanced Sick Leave
• Training Opportunity
• Flexi Benefits
• Employee Share Purchase Plan
• Comprehensive Medical Insurance Coverage inclusive of Dental
• Attractive Welcome Pack for New Hire
• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.