.svg)
AHEAD
Lead - Desktop Support
Join AHEAD in Gurugram as a Lead - Desktop Support. Oversee tech support, manage infrastructure, and enjoy benefits like medical insurance and 401(k).
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 24, 2024
AHEAD builds platforms for digital business and seeks a Lead - Desktop Support to join their team. The ideal candidate will have 10+ years of experience in desktop support and leadership, with proficiency in Microsoft 365, laptop hardware, and mobile devices. The role involves providing technical support, troubleshooting, and maintenance of office technology and infrastructure projects.
Requirements
- 10+ years in a desktop support and leadership role
- Proficient technical support skills with Microsoft 365, laptop hardware (Windows 10, macOS), iOS and Android devices
- Experience with ServiceNow or JIRA
- Prior exposure to remote support tools such as Bomgar
- Experience with Mobile Device Management tools, such as Intune, and endpoint security tools, such as Carbon Black
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
Requirements Summary
10+ years of experience in desktop support and leadership, proficiency in Microsoft 365, laptop hardware, and mobile devices, experience with ServiceNow or JIRA, and prior exposure to remote support tools
