Lead Administrator, ServiceNow Platform

Bank of America is seeking a Lead Administrator for the ServiceNow Platform. The role will maintain and support the ServiceNow platform, lead and mentor a team of operations specialists, and respond to incidents for application availability issues. The ideal candidate will have experience in ServiceNow development and engineering, a proven track record in highly regulated environments, and excellent collaboration and analytical skills.

Requirements

• Maintain and support the ServiceNow platform while adhering to bank policies and standards
• Manage ServiceNow code quality control processes and routines
• Lead and mentor a team of operations specialists assigned to work on ServiceNow
• Respond to incidents for application availability issues as part of on-call duties
• Use your technical knowledge to triage service availability issues and restore service
• Research and resolve system defects, lead root cause analysis, and drive permanent resolution
• Ensure appropriate monitoring is in place and maintained to ensure application availability
• Participate in software release implementation meetings
• Participate in and coordinate maintenance activities
• Prepare and maintain application support/process documentation
• Develop management jobs, automation routines, or deployment scripts
• Manage and prioritize multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes

Benefits

• Discretionary incentive eligible
• Pay and benefits information
• US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)
• annualized salary $90,900.00 - $157,900.00