Lead Application Support Engineer

We are looking for a Lead Application Support Engineer to join our team at DTCC. The ideal candidate will have a minimum of 6 years of related experience and a Bachelor's degree or equivalent experience. The role involves providing technical support for GTR and TIW applications, partnering with development teams and infrastructure partners, and driving operational improvements through non-functional requirements and improvements to support capabilities.

Requirements

• Minimum of 6 years of related experience
• Bachelor's degree or equivalent experience
• Understanding of SRE Principles/Practices and metrics as well as Traceability
• Excellent Problem Solving skills and passion for automation
• Hand-on Experience in SQL/PLSQL, Unix, Linux, Windows
• Working experience in Shell Scripting, Python, Perl, JavaScript
• Failure Mode Analysis to evaluate how the application behaves for hardware failures in the middle of processing
• Good knowledge in AutoSys, ServiceNow, JIRA
• Demonstrate knowledge of DevOps toolchains and process
• Monitoring / Big data tools such as Splunk, Dynatrace
• Knowledge in maintenance and support of AWS functionalities and services

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Flexible/hybrid model of 3 days onsite and 2 days remote