Lead Architect - ServiceNow

The Lead Architect - ServiceNow will be responsible for leveraging ServiceNow functionalities to design and implement technical solutions, improve user experiences, and standardize the solution on the ServiceNow platform.

Requirements

• Well-versed with Server-side and Client-side scripting on the ServiceNow platforms.
• Experience in developing and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules.
• Good Knowledge in advanced topics like IRM, BCM, HAM, SAM
• Good experience in requirement gathering, Business document creation, understanding business needs and developing solutions
• Service Portal Implementation experience.
• Experience in Install, Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues.
• Good Domain knowledge in whatever been worked.
• Know basics of Discovery and CMDB
• Excellence in Workflow Management
• Performance Analytics implementation experience
• Good communication and analytical skills.
• Ability to work independently with limited supervision.
• Knowledge of the ITIL process is a plus.
• Bachelor's degree or equivalent combination of education and experience.
• At least 8 years related experience.
• Expert at testing and debugging procedures.
• Expert at leading team projects.