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AstraZeneca
Lead Consultant - Enterprise Platform Systems
Lead Consultant - Enterprise Platform Systems at AstraZeneca, Chennai. Oversee platform management, drive tech transformation, and enhance employee experience. 5+ years in ITSM required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
Knowledge Management
Predictive Intelligence
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 12, 2025
The Lead Consultant - Enterprise Platform Systems is responsible for overseeing the USE platform's systems administration, strategic management, operation, and continuous improvement. They will work closely with various teams to ensure the platform's reliability, scalability, and security, and will be responsible for leading the definition, design, and build of the USE Enterprise Platform service.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business Administration, Mathematics, Statistics or a related field, or equivalent experience
- Demonstrable experience in the delivery of large-scale technology transformation projects
- Solid understanding and experience deploying and managing technical services across a complex global enterprise
- A demonstrable understanding of Generative AI / Machine Learning capabilities Large Language Models and use cases for enhancing Employee Experience demonstrating and ingesting corporate knowledge
- Experience of providing ITSM in a large enterprise
- Demonstrable experience of managing change and incidents for a system or platform using ServiceNow
- Experience in administering use access using Microsoft's Active Dirtectory/Entra-ID
- 5+ years of experience in IT service management platform management or a related role
- Demonstrable experience in managing technical platforms and delivering high-quality IT services
- In-depth understanding of knowledge management principles article indexing techniques and data governance practices. Familiarity with IT service management (ITSM) ITIL processes
- Excellent project management skills with the ability to manage multiple projects simultaneously
- Strong problem-solving solve skills with an in-depth experience of incident management
- Demonstrated ability to work in a fast-paced meaningful varied environment experienced in managing system releases management of change
- Understanding of Scrum (Agile) support development practices
- Certified ITIL v4 Foundation or higher certifications
Requirements Summary
5+ years of experience in IT service management, strong problem-solving skills, and excellent project management skills
