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Bank of America
Lead Product Analyst, IT Service Management
Lead Product Analyst at Bank of America in Charlotte, NC. Leverage ServiceNow skills to analyze requirements, design ITSM products, and drive growth.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 22, 2025
Join Bank of America as a Lead Product Analyst, IT Service Management, and help drive Responsible Growth by delivering high-quality products that delight internal customers. In this hands-on role, you will analyze business requirements and translate them into technical specifications for engineering teams. Collaborate with cross-functional teams to develop high-level requirements and design products that meet business needs.
Requirements
- 5+ years product management/technical business analyst experience
- 5+ years direct experience working in an Agile team
- 3+ years ServiceNow implementation experience
- Deep understanding of ITIL Service Management functions
- Demonstrated ability to interpret business and technical needs
- Good communication, presentation, and analytical skills
Requirements Summary
5+ years product management/technical business analyst experience, 5+ years direct experience working in an Agile team, 3+ years ServiceNow implementation experience
