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Bank of America
Lead Product Analyst, IT Service Management
Join Bank of America as a Lead Product Analyst in Charlotte, NC. Leverage 3+ years of ServiceNow expertise to translate business needs into technical specs.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 22, 2025
The ITSM Lead Product Analyst role involves analyzing business requirements and translating them into technical specifications for the engineering team. You will work closely with business unit and technical product managers, DevOps engineering, architects, and user experience teams to develop high-level requirements and design products that delight internal customers.
Requirements
- 5+ years product management / technical business analyst experience
- 5+ Direct experience working in an Agile team
- 3+ years ServiceNow implementation experience
- Deep understanding of the ITIL Service Management functions
- Demonstrated ability to interpret business and technical needs and translate them into actionable user stories
Benefits
- Good communication, presentation, and analytical skills
- Ability to operate as part of cross-functional work streams
- Excellent planning, organizational, and time management skills
- Competency in the Microsoft Suite
Requirements Summary
5+ years of product management/technical business analyst experience, 3+ years of ServiceNow implementation experience, and a deep understanding of ITIL Service Management functions
