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Bank of America
Lead Product Analyst, IT Service Management
Lead Product Analyst at Bank of America in Charlotte, NC. Leverage 3+ years of ServiceNow expertise to translate business needs into technical specs.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 22, 2025
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We are seeking a Lead Product Analyst to analyze high-level business requirements and translate them into technical specifications for our engineering team.
Requirements
- 5+ years product management / technical business analyst experience
- 5+ years direct experience working in an Agile team
- 3+ years ServiceNow implementation experience
- Deep understanding of the ITIL Service Management functions
- Ability to operate as part of cross-functional work streams
- Good communication, presentation, and analytical skills
Requirements Summary
5+ years product management experience, 3+ years ServiceNow implementation experience, deep understanding of ITIL Service Management functions
