Lead ServiceNow Analyst

Lead ServiceNow Analyst position supporting core functions of the ServiceNow platform to enable cost-effective, high quality, efficient, and safe patient care. Responsibilities include implementing, administering, and supporting the ServiceNow platform, providing tier-2 support, coordinating application support, and working with junior staff members to document workflows.

Requirements

• Bachelor's Degree in related field
• 8-10 years of progressively responsible and directly related work experience in healthcare or technology related work environment
• Experience with 2 major implementations or upgrades (preferred)
• Knowledge of ServiceNow modules ITSM, ITBM/SPM and one of – HRSD, SLO, FSM
• Knowledge of front-end browser technologies including HTML, CSS, and JavaScript
• Knowledge of Active Directory / LDAP
• Ability to analyze highly complex systems and workflows
• Ability to communicate effectively with all levels of the organization
• Ability to apply judgment and make informed decisions
• Ability to demonstrate analytical and problem-solving skills
• Ability to plan, organize, prioritize, work independently, and meet deadlines

Benefits

• Salary range: $60.92 - $80.73 per hour
• Paid time off
• Health insurance
• Retirement plan
• Employee assistance program
• Flexible spending account