Lead ServiceNow Software Engineer

We are looking for a Lead ServiceNow Software Engineer to join our team in the Employee Technology Experience group. The ideal candidate will have 8+ years of experience as a ServiceNow developer and 3+ years of experience as a ServiceNow Solution Architect. The role will involve developing and customizing ServiceNow applications, workflows, and integrations, as well as mentoring junior developers and providing technical leadership within the team.

Requirements

• Bachelor’s degree in computer science, Information Technology, a related field, or equivalent work experience.
• Six+ years of relevant experience
• 8+ years of experience as a ServiceNow developer AND 3+ years of experience as a ServiceNow Solution Architect, with a strong focus on platform development and customization.
• Extensive experience with JavaScript, Glide, and other ServiceNow development tools.
• Proficiency in ServiceNow modules, including ITSM, HRSD, ITOM, and others.
• Hands-on experience with ServiceNow integration using REST, SOAP, and MID servers.
• ServiceNow Certified System Administrator (CSA)
• Exposure to and experience with APM, DPR, and UI Builder.
• Strong understanding of ITIL principles and best practices.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)
• Familiarity with Integrating external tools (Jira, Clarity, version control and testing tools) and DevOps practices.
• Knowledge of ServiceNow Mobile and Virtual Agent.
• Excellent problem-solving, analytical, and communication skills.
• Experience with Agile development methodologies.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law