Lead Site Reliability Engineer

We are seeking an experienced cloud systems administrator to maintain essential platform operations for our global client base. The candidate will be responsible for managing support cases, completing regular maintenance and upgrade work, and providing Level 3 troubleshooting.

Requirements

• Demonstrated experience in Azure cloud, Windows Systems Administration including Active Directory Domain Services, Remote Desktop Services, IIS Server, and SQL Server
• Knowledge of cloud networking concepts including VPC, subnets, load balancers, and VPN gateways
• Strong scripting skills in PowerShell and Azure CLI for automating cloud operations
• Proficiency in Azure services such as Azure Virtual Machines, Azure Storage, and Azure Networking
• Familiarity with Git operations and version control with Azure DevOps
• Experience working with a ITSM software such as Salesforce, Remedyforce, ServiceNow, JIRA, or similar

Benefits

• Contribute to solution design from both the technical and operational perspective
• Take ownership of operational issues and manage the often complex technical details and cross departmental dependencies
• Pays attention to detail in work and in communication, particularly with clients
• Embraces change and is motivated by learning new technologies and working practices
• Is able to work across time zones as part of an international team
• Has proficient customer service skills and is able to communicate with clients in a clear and professional manner