Lead Technical Support Engineer

Beyond Finance is seeking a Lead Technical Support Engineer to support its ambitious growth. The role involves overseeing day-to-day product support operations, managing a team, and contributing to the execution of a strategic Product Support Roadmap.

Requirements

• 8+ years of experience in production or frontline support roles
• 5+ years of hands-on experience in orchestration and cloud computing technologies
• 5+ years of practical experience working with databases
• Extensive experience with observability frameworks, APM tools, and system monitoring technologies
• Strong development foundation with the ability to debug code effectively
• Familiar with programming languages such as Ruby and JavaScript
• Proficient in using version control tools like GitHub, GitLab, or AWS CodeCommit
• Solid understanding of AWS services including S3, CloudWatch, ECS, EC2, Lambda, and Workspaces
• Highly organized with a strong work ethic, sharp attention to detail, and a proactive mindset
• Skilled in independently managing project timelines and identifying areas for process improvement
• Exceptional verbal and written communication skills
• Experienced with leading support and ticketing platforms such as FreshService or ServiceNow
• Demonstrable clarity of thought and the ability to independently navigate ambiguous situations to achieve results
• Proven ability to work successfully with limited supervision and prioritize tasks for various stakeholders

Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training