Comcast

Lead Wireless Network Operations Engineer

Join Comcast as a Lead Wireless Network Operations Engineer in Philadelphia. Leverage ServiceNow for incident management, data analysis, and network optimization. 10+ years required.

ServiceNow Role Type:
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Sales
ServiceNow Modules:
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IT Service Management
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Incident Management
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Predictive Intelligence
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Problem Management
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Service Portal
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
April 14, 2025

Make your mark at Comcast -- a Fortune 30 global media and technology company. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love.

Requirements

  • Technical expertise: Proficient in E2E data and voice call architecture, OSS/BSS operations, network KPIs, and incident management tooling like ServiceNow.
  • Dev Skills: Sensor development and building data extraction for the network in Python or Go.
  • Analytical Skills: Strong background in Network Troubleshooting, Log Analysis, and Root Cause Investigation.
  • Troubleshooting skills: Strong background in defining KPIs for end-to-end service assurance, define thresholds for alerting to prevent system meltdown.
  • Data Analysis & Machine Learning: Create and train models that analyze issues within the network and work to improve wireless user experience.
  • Experience in dashboarding and visualization in building and maintaining dashboards to visualize network health and key metrics using Grafana, Elasticsearch and Prometheus.
  • The candidate should have good expertise in High Availability Architecture to meet the SLAs
  • Candidate should have hands on expertise on Load balancing architecture, DNS routing policies and upgrade architecture for micro services using CICD pipelines for on-premise and cloud workloads.
  • Excellent exposure in developing secure End to End architecture in public cloud infrastructure
  • Preferred Qualifications: Experience in a wireless network and deep understanding of network functions and their metrics.
  • Good understanding of Kubernetes (Managed or Self-hosted) is an added advantage
  • Machine learning tool and framework experience to drive predictive analytics into network operations.

Benefits

  • Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
  • Additionally, Comcast provides best-in-class Benefits to eligible employees.

Requirements Summary

10+ years of experience, Bachelor's Degree, technical expertise in E2E data and voice call architecture, OSS/BSS operations, network KPIs, and incident management tooling like ServiceNow