The Leave and Benefits Analyst will administer employee benefits and leave of absence programs, ensuring compliance with company policies and regulatory requirements while providing high-level service to employees.
Requirements
- Bachelor’s degree
- 3+ years of experience in HR shared services, benefits, and leave administration
- Strong knowledge of Workday Benefits & Leave modules
- Experience using ServiceNow for HR case management
- Understanding of employment laws and compliance requirements related to benefits and leaves
- Excellent communication skills with a strong customer service mindset
- High attention to detail and ability to manage multiple priorities
- Strong analytical skills with experience in reporting and process optimization
- Strong communication skills to explain complex data to non-technical stakeholders
- Experience in a multinational shared services environment
- Knowledge of global benefits and leave policies (EU, APAC, Americas)
- HR certification (e.g., PHR, SHRM-CP) is a plus
Benefits
- Administer employee benefits programs, including health insurance, retirement plans, and wellness initiatives
- Process employee enrolments, changes, and terminations
- Serve as the first point of contact for benefits-related inquiries ensuring timely resolution
- Coordinate with benefits vendors and internal stakeholders to ensure smooth operations
- Assist in open enrolment activities, including system updates, communications, and employee support
- Process and track employee leave requests (FMLA, maternity, disability, personal, etc.)
- Ensure compliance with company policies, labor laws, and country-specific leave regulations
- Provide guidance to employees and managers on leave entitlements, eligibility, and return-to-work procedures
- Work closely with payroll and HR teams to ensure accurate pay calculations for leaves
- Maintain proper documentation and case tracking
- Use Workday to manage benefits and leaves workflows, ensuring data accuracy and compliance
- Leverage ServiceNow to track and resolve employee inquiries efficiently
- Generate reports on benefits participation, leave trends, and compliance metrics
- Identify process improvements and contribute to system enhancements in Workday and ServiceNow