Leave and Benefits Analyst

The Leave and Benefits Analyst will administer employee benefits and leave of absence programs, ensuring compliance with company policies and regulatory requirements while providing high-level service to employees.

Requirements

• Bachelor’s degree
• 3+ years of experience in HR shared services, benefits, and leave administration
• Strong knowledge of Workday Benefits & Leave modules
• Experience using ServiceNow for HR case management
• Understanding of employment laws and compliance requirements related to benefits and leaves
• Excellent communication skills with a strong customer service mindset
• High attention to detail and ability to manage multiple priorities
• Strong analytical skills with experience in reporting and process optimization
• Strong communication skills to explain complex data to non-technical stakeholders
• Experience in a multinational shared services environment
• Knowledge of global benefits and leave policies (EU, APAC, Americas)
• HR certification (e.g., PHR, SHRM-CP) is a plus

Benefits

• Administer employee benefits programs, including health insurance, retirement plans, and wellness initiatives
• Process employee enrolments, changes, and terminations
• Serve as the first point of contact for benefits-related inquiries ensuring timely resolution
• Coordinate with benefits vendors and internal stakeholders to ensure smooth operations
• Assist in open enrolment activities, including system updates, communications, and employee support
• Process and track employee leave requests (FMLA, maternity, disability, personal, etc.)
• Ensure compliance with company policies, labor laws, and country-specific leave regulations
• Provide guidance to employees and managers on leave entitlements, eligibility, and return-to-work procedures
• Work closely with payroll and HR teams to ensure accurate pay calculations for leaves
• Maintain proper documentation and case tracking
• Use Workday to manage benefits and leaves workflows, ensuring data accuracy and compliance
• Leverage ServiceNow to track and resolve employee inquiries efficiently
• Generate reports on benefits participation, leave trends, and compliance metrics
• Identify process improvements and contribute to system enhancements in Workday and ServiceNow