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Northern Trust
Major Incident Commander
Join Northern Trust in Pune as a Major Incident Commander. Lead crisis resolution, manage incidents, and enjoy a flexible work culture. 16+ years IT experience required.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 25, 2025
Northern Trust is seeking a Senior Major Incident Commander to lead crisis resolution across multiple platforms and manage the lifecycle of all major and high priority incidents. The ideal candidate will have 16+ years of experience in IT Service Management (ITSM) and 6+ years of experience as a Major Incident Commander.
Requirements
- Hands-on, seasoned IT professional
- Experience with different IT Infrastructure components
- Knowledge of ServiceNow and Microsoft Office applications
- ITIL V4 certified
- Experience supporting a large enterprise
- Excellent verbal and written communication skills (English)
Benefits
- Flexible and collaborative work culture
- Movement within the organization is encouraged
- Senior leaders are accessible
- Reasonable accommodation for individuals with disabilities
Requirements Summary
16+ years of IT experience, 6+ years as a Major Incident Commander, knowledge of ServiceNow and Microsoft Office, ITIL V4 certified
