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Kentro
Major Incident Management Support Specialist (Evening Shift)
Join Kentro in Austin, TX as a Major Incident Management Support Specialist. Requires a degree, 5+ years in ServiceNow, offers great benefits.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 3, 2025
Founded in 2003, IT Concepts is a customer-centric company that values teamwork, innovation, and integrity. They are looking for a Major Incident Management Support Specialist to join their team in Austin, Texas, to support the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract.
Requirements
- Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline
- 5+ years of experience with a focus on ServiceNow or similar Major Incident Management or similar IT Service Management
- Expertise in troubleshooting and resolving complex technical issues
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
Benefits
- Paid time off
- Healthcare benefits
- Supplemental benefits
- 401k with employer match
- Discount perks
- Rewards
Requirements Summary
Bachelor's degree in computer science or engineering, 5+ years of experience with ServiceNow or similar, expertise in troubleshooting and resolving complex technical issues
