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NCR Corporation
Major Incident Manager
Join NCR Corporation in Belgrade as a Major Incident Manager. Lead critical incident resolution, requiring 2+ years of experience and ServiceNow knowledge.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
Security Operations
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 3, 2025
We are seeking a Major Incident Manager to coordinate the resolution of critical incidents, providing 24/7 coverage and leading conference calls to convene service owners and technical resources for investigation and swift resolution.
Requirements
- 2+ years of experience as a Major Incident Manager
- 2+ years of working experience with various IT infrastructure components
- Prior exposure to ServiceNow with a clear understanding of how tools should support incident management process activities
Benefits
- Excellent communication and leadership skills
- Ability to manage crises under pressure and make quick decisions
- Knowledge of risk management, mitigation, and incident response frameworks
Requirements Summary
2+ years of experience as a Major Incident Manager, IT infrastructure experience, ServiceNow exposure
