Managed Security Services - Service Delivery Lead

We are seeking individuals with broad and deep managed security services (MSS) experience to join our team and help continue driving RSM's MSS offering to clients in a variety of industries and geographic locations. Successful candidates will have solid working knowledge of managed services, an understanding of client service delivery, experience with leading security vendor products and solutions, and cloud technology.

Requirements

• 4+ years of supporting client engagements operating in the cloud and on premise focused on cyber security and IT projects
• Proven success onboarding and supporting simple to complex enterprise managed security/IT solutions for a variety of organizations
• Strong interpersonal skills and client relationship management experience
• Demonstrated personal accountability and successful ownership of a client portfolio
• Budgeting and workforce forecasting experience
• Knowledge of market trends as well as experience promoting product and solution offerings
• Experience assisting with client sales opportunities in managed security
• Experience serving complex architectures and environments (cloud, on-prem or hybrid)
• Experience with and/or working knowledge of leading security incident and event management (SIEM) technologies such as elasticsearch, Logstash, and Kibana (ELK), Splunk, Sentinel, etc.
• Well known endpoint detection and response technologies such as Carbon Black, CrowdStrike, Defender, etc.
• Previous experience working in a managed service organization
• Productivity suites such as ServiceNow, Microsoft 365, etc.
• Common cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP)

Benefits

• Competitive benefits and compensation package
• Flexibility in your schedule
• Empowering you to balance life’s demands, while also maintaining your ability to serve clients
• Discretionary bonus based on firm and individual performance