Manager - Human Resources Service Center, Remote

The Manager of the HR Service Center oversees the daily operations of the HR Service Center and the HR case management system, ensuring timely responses to customer inquiries. The successful candidate will be adept at establishing and maintaining relationships with internal and external stakeholders.

Requirements

• Experience handling confidential information
• Employee Call Center management experience preferred
• ServiceNow experience
• Experience using and managing customer relationship management software desired
• Ability to work effectively with diverse groups, internal & external to the organization
• Attentive to detail and demonstrated ability to work accurately with figures
• Excellent interpersonal and communication skills, with a demonstrated ability to interact effectively with a diverse range of people
• Dedication to providing customer service
• Ability to quickly learn and use a variety of software and database programs, perform gap analysis, and propose creative (software and process) solutions to increase efficiency and effectiveness
• General knowledge of human resources policies and procedures
• Demonstrated ability to exercise independent judgment and creative problem-solving skills
• Ability to assess work priorities and meet deadlines
• Experience leading a team
• Bachelor’s degree or equivalent experience

Benefits

• Excellent opportunity for a candidate with a strong desire and appetite for initiating and driving change
• Full-time, fully remote position
• We are seeking candidates who are within a commutable distance to our Lebanon, NH, campus for occasional on-site meetings