Manager (8 - 12 years of experience in Application Support, L2 Level Support, Microsoft Dynamics CRM application)

Visa is seeking a highly organized Application Support Manager for Corporate Technology Support Organization with excellent communication and visual presentation skills. The role will provide expert support and maintenance for software applications, resolve complex technical issues, and implement best practices to enhance service delivery and user satisfaction.

Requirements

• 8-12 years of experience in Application Support, L2 Level Support, Microsoft Dynamics CRM application
• Bachelor's degree
• 2+ years of experience in leading and managing cross functional teams
• 3+ years of experience working in the Appian Platform
• 3+ years' Experience with MS Dynamics 365 and ServiceNow is an advantage
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Familiarity with business process management (BPM) concepts
• Basic knowledge of SQL and database management
• Ability to quickly learn and adapt to new technologies and tools

Benefits

• Hybrid work arrangement
• Competitive salary and benefits package