Manager, Digital Operations

We're looking for a Manager, Digital Operations to lead a dynamic team of business, product, technology, and design specialists who are passionate about the Brooks Running customer. The ideal candidate will excel at using leadership skills, technical acumen, data, and operations best practices to continuously deliver quality releases and a stable website experience for Brooks Runners.

Requirements

• Bachelor's degree (B. A. or B.S.) from four-year University, preferably in Computer Science
• 7+ years professional experience in the consumer-facing digital/eCommerce space with operations, maintenance, and support responsibilities
• 3+ years proven success managing a team of IT professionals in a fast-paced, demanding environment
• Experience with Salesforce Commerce Cloud or similar eCommerce platform
• Experience with cloud-based application delivery using AWS or equivalent
• Expertise and experience with standard release management patterns and practices
• Familiarity with service management tools such as ServiceNow
• ITIL Certification a plus
• Experience with lean, agile product delivery, MVP, and workflow tracking tools such as JIRA and Confluence
• Strong teammate, successful collaborator, ability to influence, motivate and mentor others
• Proven ability to prioritize workload and manage short-term and long-range projects
• Curious and open-minded; always up for a challenge, inventive and creative
• Ability to challenge the status quo- always looking at improving our people, products and processes while also displaying a willingness to dive into the details
• Detail oriented. Strong organizational and time management skills are a must
• Strong problem-solving skills with the ability to work in a fast-paced, changing environment, anticipating and resolving problems in a timely manner
• Strong verbal and written communication skills, with an advanced ability to communicate concisely and functional expertise within project teams and to external stakeholders
• Strong storytelling, presentation and communication skills, including meeting facilitation
• Expert MS Word, Excel, Outlook, and PowerPoint

Benefits

• Medical, dental, vision, life and AD&D insurance
• Disability insurance, HSA and employer contribution, FSA, family & fertility assistance
• 401K Savings Plan and match, employee assistance program, and transportation assistance
• Paid Time Off- Brooks offers generous time off including three to five weeks of paid time off, eleven paid holidays, paid sick and parental leave
• Bonus- in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance
• Perks- including product discounts, employee recognition, fitness discounts, volunteer and donation benefits