Vanguard

Manager, Enterprise AI Product

Join Vanguard in Malvern, PA as a Manager of Enterprise AI Product. Lead AI solutions, manage teams, and enjoy visa sponsorship. PhD required, 7+ years in AI/ML.

ServiceNow Role Type:
ServiceNow Modules:
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IT Service Management
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Incident Management
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
January 31, 2025

We're looking for a Manager of Enterprise AI Product to oversee the development and maintenance of our advanced Enterprise AI solutions, managing a team of talented AI Engineers and ensuring the seamless operation of AI-powered systems.

Requirements

  • Advanced degree (Post Doctorate or PhD in Computer Science, AI, Data Science or related field
  • At least 7+ years of experience in AI/ML research in industry or academic setting
  • Experience with troubleshooting and supporting AI-based or software systems
  • Proven experience managing or mentoring product support teams in a technology-focused environment
  • Strong organizational and problem-solving skills to manage multiple priorities and deliver high quality support
  • Excellent communication skills to liaise between technical teams and non-technical stakeholders
  • Experience developing and optimizing support workflows, documentation and incident management processes
  • Strong background in architecting and engineering production-grade AI systems, with a focus on scalability and performance
  • Demonstrated success in leading cross-functional AI/ML teams, driving projects from ideation to delivery
  • Familiarity with support tools and platforms like MLOPS, Monitoring solution, JIRA, ServiceNow, or similar systems is a plus

Benefits

  • Visa sponsorship for this position

Requirements Summary

PhD or Master’s degree in a relevant field of study, 7+ years of experience in AI/ML research, experience with troubleshooting AI-based systems, strong organizational and problem-solving skills, excellent communication skills