Manager ERP Package Applications

The ideal candidate has a proven track record in architectural advisory and provides business and architecture consulting services to clients. The role involves defining the roadmap, providing business and technical expertise, and configuring/enhancing the ServiceNow Platform to meet business requirements.

Requirements

• Act as trusted advisor for the customer.
• Define the roadmap with the project manager and the client.
• Socialize with customer parties to be able to arbitrate in escalations and difficult situations.
• Provide business and technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements.
• Effectively document and communicate business process requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows
• Support in presales estimations, customer demos and meetings.
• Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sections, methodology work products and formal written deliverables covering area(s) of expertise.
• Configure/Enhance the ServiceNow Platform to meet the Identified Business requirements and Functional needs.
• Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
• Participate in user story grooming session, elaboration, and design sessions.
• Review user stories to understand requirements and technical architecture documentation for solution.
• Complete the deployment of solutions across sub-production and production environments.
• Identify Gaps and Commit to the Continuous Improvement.
• Create the technical, functional, upgrade/build/configuration documentations and release notes.
• Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing Bug-Fixes.
• Adhere to the best practices during deployment of solutions across Sub-Production and Production environments.
• Should be flexible to accommodate Project support hours.

Benefits

• Travel opportunity