Sunbelt Rentals, Inc.

Manager, HR Service Center

Join Sunbelt Rentals in Fort Mill, SC as a Manager, HR Service Center. Lead a team, enhance customer service, and enjoy competitive pay and benefits.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
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Change Adoption Specialist
ServiceNow Modules:
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Human Resources Service Delivery
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IT Service Management
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Customer Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - Customer Service Management

Job description

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Posted on:
 
February 6, 2025

Join Sunbelt Rentals as a Manager, HR Service Center, and be a part of a customer-focused team that aims to provide the best equipment rental experience. As a key leader in the HR Service Center, you will provide direction and subject matter expertise to team members, creating a culture of focusing on team member care.

Requirements

  • Bachelor’s degree in a related field or equivalent experience
  • 5-8+ years of experience in a call/contact center
  • 3+ years of experience leading a team
  • Experience working in ServiceNow or other case management system, CISCO or other telephony systems, and Workday or other HRIS system
  • Strong people leadership skills, customer service ethic, and positive approach towards customers’ needs

Benefits

  • Competitive base pay range of $79,608.00 - 109,461.00
  • Comprehensive benefits package including health, dental, and vision plans, 401(k), volunteer time off, short-term and long-term disability, accident, life, and travel insurance
  • Flexible spending, tuition reimbursement, college savings, EAP, and length of service awards

Requirements Summary

5-8+ years of experience in a call/contact center, 3+ years of experience leading a team, and experience working in ServiceNow or other case management system, CISCO or other telephony systems, and Workday or other HRIS system