Manager Infrastructure Information Services

Northern Trust is seeking a Manager Infrastructure Information Services to join the Performance Monitoring and Analytics Team. The ideal candidate will have 12+ years of experience as an Observability Engineer, Site Reliability Engineer, or similar role, with a focus on monitoring, logging, tracing, and alerting. The candidate will collaborate with teams to craft, implement, and maintain observability solutions, develop working relationships with application and infrastructure teams, and ensure production operational stability for customers through proactive full stack monitoring of clients' systems.

Requirements

• 12+ years of experience as an Observability Engineer, Site Reliability Engineer, or similar role
• Experience working in an Agile delivery environment
• Solid understanding of software development and application architecture principles
• Strong knowledge of observability tools and frameworks such as Dynatrace, Azure App Insights, Elastic, Prometheus
• Experience with Azure Managed Services, Serverless Frameworks
• Prior experience with Java, JS, Python, Teraform, NodeJS, Spring
• Dynatrace Certification Preferred
• ITIL Foundations Certification is preferred
• CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
• Experienced in implementation on ServiceNow and Dynatrace Discovery, Service Mapping, Event Mgmt and Orchestration use cases
• Strong knowledge of incident management processes, including incident response, escalation, and post-incident analysis, root cause, error budget, mean time to detect, mean time to restore metrics
• Demonstrate a strong understanding of Cloud (Azure) services and standard processes
• Solutioning and Design the SNOW ITOM solution using industry best practices
• Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions, including integrations with observability tools and APIs
• Proven experience engineering and implementing end to end observability tools in a large matrixed organization with a variety of technical debt and legacy platforms and applications
• Knowledge / Skills / Experience
• Bachelor's Degree in information technology, computer science, or a related field
• Must have 8 to 10 years of experience in Application Performance Monitoring using enterprise standard tools
• Prior experience must include 4 years of experience working with agile scalable software engineering
• Prior experience must include 6 to 8 years of experience in CICD, automation, and DevOps practices
• Must have knowledge in tool sets like Dynatrace, Elk, Catchpoint, SCOM, Pandora, Moogsoft, ServiceNow ITOM Health, Open Source, and related API monitoring integration, deployment and engineering
• Hands on experience on Event Management and ITIL Foundations (certification preferred)
• Must have knowledge in application architecture, OSI layers, and software design and development methodologies
• Strong Automation & Scripting capabilities (Ansible, Shell, Bash, Perl, PowerShell, etc.) to execute monitoring tasks for custom requirements within the capabilities of the suite of monitoring tools
• Proven diagnosis and tuning experience with Application, Middleware, and Infrastructure components
• Prior experience working with business metrics reporting, customer experience monitoring, and optimization for digital products
• Experience in documentation and task management tools like JIRA, SharePoint, MS Office tools, etc.
• Experience working in Agile teams and familiarity with agile delivery process and ceremonies
• Advanced skills with Excel, Power BI, and related reporting and analytics tools a plus
• Six Sigma Certification a plus

Benefits

• Reasonable accommodation
• Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
• We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.