Manager, IT Service Delivery

We are seeking a Manager, IT Service Delivery to lead the Global Onsite Support and Vendor Service Desk teams, providing seamless service to support the IT needs of the organization. The Manager will ensure a high level of customer satisfaction with end users and align internal and vendor teams to provide consistent support globally.

Requirements

• Bachelor's Degree in IT or equivalent training or experience
• 5 years in managing IT Service Delivery or similar
• 3 years in Team management including remote management
• Excellent collaboration and team building skills
• Demonstrated problem solving skills
• Demonstrated project management skills
• Proficient in English written and verbal communication skills
• Knowledge of ITIL and other IT Service management frameworks
• Proficiency with ServiceNow
• Windows operating systems and the ability to troubleshoot and resolve desktop-related issues
• Familiarity with mobile device management (MDM) solutions
• Microsoft Office (0365)
• Teams voice
• AV/Video conferencing technologies
• Multi-Factor Authentication
• Printers

Benefits

• Haemonetics is a diverse and dynamic work environment