.svg)
Burlington Stores Inc.
Manager, IT Service Delivery/Service Management
Join Burlington Stores Inc. as Manager, IT Service Delivery in Edgewater Park, NJ. Lead IT Service Desk, enhance user experience, and utilize ServiceNow. 8+ years IT experience required. Competitive benefits.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 27, 2023
As Manager of IT Service Delivery/Service Management, you will lead the IT Service Desk team to deliver efficient, high-quality end-user support services. You will focus on improving first-call resolution, user experience, automation, and overall service efficiency.
Requirements
- 8+ years of experience in IT Service Delivery, with at least 3+ years in a managerial role leading a Service Desk team.
- Strong understanding of ITSM frameworks (ITIL), Service Desk operations, and incident/request management processes.
- Experience working with ServiceNow or other ITSM tools to manage service requests, incidents, and reporting.
Benefits
- competitive wage
- flexible hours
- associate discount
- medical, dental and vision coverage
- life and disability insurance
- paid time off
- paid holidays
- 401(k) plan
Requirements Summary
8+ years of experience in IT Service Delivery, strong understanding of ITSM frameworks (ITIL), and experience working with ITSM tools
Apply now
Edgewater Park
|
New Jersey
United States
Senior
Hybrid
Full Time
80000-105000 USD/year
