Sun Life

Manager, Operational Resilience

Join Sun Life in Toronto as a Manager, Operational Resilience. Lead ServiceNow implementation for compliance with OSFI’s E-21 Guideline. 7+ years in governance and risk required. Flexible benefits and career growth opportunities await!

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Implementer
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Governance, Risk, and Compliance
Department - JobBoardly X Webflow Template
Integration Hub
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
April 11, 2025

The Manager, Operational Resilience will lead the effective delivery of the anticipated multi-year effort for Sun Life to enhance its Operational Resilience and gain compliance with OSFI’s E-21 Guideline. This role will be pivotal in supporting the Director Operational Resilience in the project management of the implementation of the chosen technology tool that will be utilized to execute the global end-to-end Operational Resiliency Program.

Requirements

  • University degree and professional designation with over 7 years of experience or an equivalent combination of education and experience
  • In-depth technical knowledge and expertise of governance, risk and control workflow tools like ServiceNow, Fusion and Archer
  • Technology knowledge with career spent in IT focused on applications delivery and/or execution of business requirements into suitable technical requirements.
  • Operational resilience planning or business continuity planning experience
  • Experience with Agile Delivery Methodologies (Scrum/Kanban)
  • Knowledge of industry security practices for data integration and authentication (e.g. oAuth)

Benefits

  • Flexible Benefits from the day you join to meet the needs of you and your family
  • The opportunity to move along a variety of career paths with amazing networking potential
  • We’re committed to creating an inclusive and respectful environment.

Requirements Summary

University degree and over 7 years of experience in governance, risk and control workflow tools, technology, and operational resilience planning