Manager Remote Hands

The Manager Remote Hands is responsible for setting up the customer service plan, identifying areas of improvement, and managing the Customer Services/Technicians team to achieve objectives and goals.

Requirements

• Master's or Bachelor's degree or equivalent experience
• 7+ years of managerial experience in service companies
• Datacentre collocation industry experience is a plus
• Advanced proficiency in Microsoft Office
• ITIL and/or ServiceNow experience is preferred
• Experience with customer relationship management and ticketing systems
• Knowledge of electrical, mechanical, or telecoms engineering is a plus

Benefits

• Acting as a role model by demonstrating organizational values and fostering engagement
• Ensuring staff have the necessary tools and consumables to operate effectively