ServiceNow

Manager, Research Operations

Join ServiceNow in San Diego as a Manager, Research Operations. Lead UX research engagement, optimize strategies, and enjoy great benefits.

ServiceNow Role Type:
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Department - JobBoardly X Webflow Template
Virtual Agent
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Job description

Date - JobBoardly X Webflow Template
Posted on:
 
February 13, 2025

We are seeking a Manager for our Research Operations team to grow, optimize, and maintain customer engagement practices for our UX Research & Insights (UXRI) organization. As a key player in the research process, you’ll be at the forefront of driving innovative recruitment strategies and ensuring that we engage high-quality participants.

Requirements

  • 7+ years of experience in research operations, at an enterprise software company (or similar), building and scaling operational capacity for a research function
  • 1+ years of experience managing teams and mentoring individuals
  • Experience building a panel of end user research participants for an enterprise (B2B, E2E) company

Benefits

  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP, matching donations, a flexible time away plan and family leave programs

Requirements Summary

7+ years of research operations experience, 1+ years of team management experience, and experience building end user research participant panels