Manager, Service Desk

Rapid7 is expanding its Global footprint into India and is looking for a Manager, Service Desk to build and lead a brand-new, global IT Help Desk operation. The role involves implementing a global support model, hiring and developing the team, and ensuring consistent, high-quality technical support across the organization.

Requirements

• 5+ years in IT support or service desk roles, with at least 2 years in a leadership or managerial capacity
• Experience launching or scaling a help desk team is a strong plus
• Hands-on experience with help desk tools (e.g., Freshservice, ServiceNow), remote support, identity management (e.g., Okta, Duo), networking fundamentals, end user productivity tools (GSuite, O365, Zoom), Cross-platform expertise in Windows and macOS

Benefits

• Provided with coaching and support to help you further develop your skills to reach your full potential
• Opportunity to be one of the first hires for Rapid7 in India supporting our growth strategy in a culture that supports trying new approaches and continuous learning