Manager, Service Request Automation Engineer

Join a global healthcare biopharma company as a Manager, Service Request Automation Engineer in Hyderabad. Drive innovation and execution excellence in a team that uses data, analytics, and insights to drive decision-making. Develop and maintain products and services for the enterprise ServiceNow portal.

Requirements

• Bachelor's degree in Information Technology, Computer Science or any Technology stream.
• 3 years and above of relevant experience
• Previous experience developing ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML and CSS
• Proficiency with ServiceNow Flow Designer and development of workflows, custom web services, custom notifications, assessments, custom applications
• Experience with various aspects of the ServiceNow platform including: Configuration Management (CMDB) knowledge, administration of the ServiceNow Knowledge Base and Service Catalog, configuration of out-of-the-box workflows and creation/maintenance of custom workflows, configuration of application related fields, forms, views, email notifications, acceptance roles and access controls, integration of ServiceNow application(s) with third party systems/applications via APIs, knowledge of building out ServiceNow CMS (ESS – Employee Self Service Portal), proficiency with Flow Designer and development of workflows, custom web services, custom notifications, assessments, custom applications, strong knowledge of the ServiceNow data model and relationships, experience administering a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions
• Good communication skills
• Flexibility to work a shift overlapping part of the US workday
• Previous experience with the development of automated testing solutions
• ServiceNow certifications are a plus.

Benefits

• Flexible Work Arrangements: Hybrid