Bristol Myers Squibb

Manager, ServiceNow

Join Bristol Myers Squibb in Princeton, NJ as a Manager, ServiceNow. Lead integration solutions, support analytics, and enjoy flexible work and growth opportunities.

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Direct Hire
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Entry Level
ServiceNow Role Type:
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Application Developer
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Implementer
ServiceNow Modules:
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Event Management
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IT Service Management
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Integration Hub
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Reporting and Analytics
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Event Management
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Certified Technical Architect

Job description

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Posted on:
 
March 4, 2025

Join Bristol Myers Squibb's diverse team and work on meaningful projects that transform patients' lives through science. As a Manager, ServiceNow, you'll design, develop, and implement complex ServiceNow solutions, working closely with cross-functional teams and stakeholders.

Requirements

  • Design, develop, test, and maintain ServiceNow Integrations following industry best practices.
  • Implement and communicate best practice principles for Integration implementations.
  • Work closely with cross-functional teams to deliver Integration solutions.
  • Lead the troubleshooting and resolution of issues/incidents with Integrations.
  • Accountable for ServiceNow Integration support and lifecycle management for new and existing ServiceNow Integrations.
  • Possess a deep understanding of ServiceNow reporting and analytics modules.
  • Utilize advanced features such as Performance Analytics, Report Designer, and Dashboard Builder.
  • Troubleshoot and resolve technical issues related to reporting and analytics.
  • Help end users design and build dashboards and reports that provide meaningful insights.
  • Provide training and support to end users on how to use ServiceNow reporting and analytics tools.
  • Work with business stakeholders to understand their needs and develop solutions that meet those needs.
  • Define and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) within ServiceNow.
  • Ensure SLAs are aligned with business objectives and customer expectations.
  • Monitor and report on SLA performance, identifying areas for improvement and taking corrective actions as needed.
  • Manage ServiceNow Event Management configuration and administration.
  • Troubleshoot and resolve ServiceNow issues.
  • Develop, test & deploy ServiceNow solutions in accordance with the Agile methodology
  • Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions

Benefits

  • Competitive benefits, services, and programs that provide employees with resources to pursue their goals, both at work and in their personal lives
  • Flexible work environment
  • Opportunities for growth and development
  • Diverse and inclusive culture
  • Commitment to work-life balance

Requirements Summary

2-3 years of experience in ServiceNow development and implementation, Bachelor's degree in Computer Science or related field, and ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification