Join Bristol Myers Squibb's diverse team and work on meaningful projects that transform patients' lives through science. As a Manager, ServiceNow, you'll design, develop, and implement complex ServiceNow solutions, working closely with cross-functional teams and stakeholders.
Requirements
- Design, develop, test, and maintain ServiceNow Integrations following industry best practices.
- Implement and communicate best practice principles for Integration implementations.
- Work closely with cross-functional teams to deliver Integration solutions.
- Lead the troubleshooting and resolution of issues/incidents with Integrations.
- Accountable for ServiceNow Integration support and lifecycle management for new and existing ServiceNow Integrations.
- Possess a deep understanding of ServiceNow reporting and analytics modules.
- Utilize advanced features such as Performance Analytics, Report Designer, and Dashboard Builder.
- Troubleshoot and resolve technical issues related to reporting and analytics.
- Help end users design and build dashboards and reports that provide meaningful insights.
- Provide training and support to end users on how to use ServiceNow reporting and analytics tools.
- Work with business stakeholders to understand their needs and develop solutions that meet those needs.
- Define and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) within ServiceNow.
- Ensure SLAs are aligned with business objectives and customer expectations.
- Monitor and report on SLA performance, identifying areas for improvement and taking corrective actions as needed.
- Manage ServiceNow Event Management configuration and administration.
- Troubleshoot and resolve ServiceNow issues.
- Develop, test & deploy ServiceNow solutions in accordance with the Agile methodology
- Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions
Benefits
- Competitive benefits, services, and programs that provide employees with resources to pursue their goals, both at work and in their personal lives
- Flexible work environment
- Opportunities for growth and development
- Diverse and inclusive culture
- Commitment to work-life balance