MSG Entertainment Holdings, LLC

Manager Workplace Technology

Join MSG Entertainment in NYC as a Manager, Workplace Technology. Lead a team, enhance IT support, and ensure compliance. 5+ years in tech support required.

Department - JobBoardly X Webflow Template
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Governance, Risk, and Compliance
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
February 19, 2025

Madison Square Garden Entertainment Corp. is seeking a Manager, Workplace Technology to lead a team of Specialists in providing exceptional technology experiences through proactive, customer-focused, and responsive support for IT systems and hardware. The Manager will be responsible for maturing the day-to-day operating model with compliance and security at the forefront.

Requirements

  • 5+ years of experience in End User Support, endpoint configuration, installation, and upgrades.
  • 3+ years managing Service Desk and/or End User computing teams.
  • 3+ years of experience working with ServiceNow (or equivalent) understanding how to implement and enforce SLAs and other metrics.
  • Proficient experience working with Microsoft Azure and Office365 tools and platforms.
  • Extensive knowledge of Audio/Video Systems, configurations, and Support (MS Teams, Zoom)

Benefits

  • Full-time onsite role with flexible availability for operations escalations, late night hours, on-call scheduling, and weekend support.
  • May be required to travel several times throughout the year to other business locations.
  • Must be able to lift up to 50 lbs. on a regular basis.

Requirements Summary

5+ years of experience in End User Support, 3+ years managing Service Desk and/or End User computing teams, proficiency in Microsoft Azure and Office365 tools