Manager Workplace Technology

Madison Square Garden Entertainment Corp. is seeking a Manager, Workplace Technology to lead a team of Specialists in providing exceptional technology experiences through proactive, customer-focused, and responsive support for IT systems and hardware. The Manager will be responsible for maturing the day-to-day operating model with compliance and security at the forefront.

Requirements

• 5+ years of experience in End User Support, endpoint configuration, installation, and upgrades.
• 3+ years managing Service Desk and/or End User computing teams.
• 3+ years of experience working with ServiceNow (or equivalent) understanding how to implement and enforce SLAs and other metrics.
• Proficient experience working with Microsoft Azure and Office365 tools and platforms.
• Extensive knowledge of Audio/Video Systems, configurations, and Support (MS Teams, Zoom)

Benefits

• Full-time onsite role with flexible availability for operations escalations, late night hours, on-call scheduling, and weekend support.
• May be required to travel several times throughout the year to other business locations.
• Must be able to lift up to 50 lbs. on a regular basis.