Mgr, Expert Services Mgmt

As a Mgr, Expert Services Mgmt, you will manage a team of technical consultants, point of escalation for partner support team, and provide operational support for all partner related inquiries.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Years combined experience in the areas of call center or partner program operations
• Customer service oriented with strong interpersonal skills and ability to positively interact with fast‐paced teams

Benefits

• Maintains call center database by entering information and provide analysis
• Updates job knowledge by participating in educational opportunities
• Create/modify knowledge base solutions/FAQ (internal as needed)