Mission Control, Incident Manager - Vice President

Mission Control, Incident Manager - Vice President role at BlackRock involves coordinating incident management, driving communication with senior management, and continuous improvement of ServiceNow and Standard Operating Procedures. The ideal candidate should have 8+ years of experience in incident management or a similar role, including prior management experience, and be familiar with industry standard Incident and Problem Management practices.

Requirements

• 8+ years' experience in the role of Incident Manager/Dev Ops or a similar role including prior management experience
• Familiarity with industry standard Incident and Problem Management practices
• Understanding of running services on Cloud infrastructure solutions
• Experience in application monitoring solutions
• Leverage data driven analytics tools
• Understanding of operating within an ITIL framework
• Previous experience working in the Financial Services or Technology industry
• Scripting or basic development language skills to automate common tasks
• Strong interpersonal and communication skills
• Excellent organizational skills, and attention to detail
• Self-advised, effective at prioritization and takes full ownership of responsibilities and is a diligent teammate
• Adaptive individual, able to multi-task and adjust in a fast-paced environment
• Experience with any of the Incident Management tools like ServiceNow, Remedy etc.
• Basic experience in Artificial Intelligence, deep learning, and other relevant fields
• Knowledge of cloud computing platforms like Azure, AWS, etc. and understanding of different service models (IaaS, PaaS, SaaS)
• Knowledge in programming languages such as Python to automate common tasks and a basic knowledge of IT Configuration Management, Deployment & Orchestration tools like Ansible

Benefits

• Strong retirement plan
• Tuition reimbursement
• Comprehensive healthcare
• Support for working parents
• Flexible Time Off (FTO)