MS Engineering Operations - Associate(Analyst) - Java Full Stack Developer - Operate

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf.

Requirements

• Provide Level 2/3 support for DocuSign platform issues
• Manage user accounts, roles, permissions, and access control in DocuSign Admin Console
• Configure and troubleshoot Templates, PowerForms, and Workflows for automated document routing
• Monitor system logs and audit trails to ensure document security and compliance
• Handle envelope tracking, failed signature requests, and signing flow optimizations
• Support integrations with enterprise applications such as Salesforce, SAP, Workday, ServiceNow, Microsoft 365, and custom CRM/ERP systems
• Debug and troubleshoot DocuSign REST API requests and authentication issues
• Work with developers to resolve API rate limits, connectivity failures, and payload errors
• Assist with webhook (DocuSign Connect) configurations for real-time event triggers
• Ensure SSO (Single Sign-On) integration with Okta, Azure AD, Ping Identity, etc.
• Enforce role-based access control (RBAC) and document retention policies
• Ensure compliance with GDPR, HIPAA, SOC 2, and ISO 27001 for document security
• Implement encryption and data masking policies for confidential contracts
• Work with business teams to improve eSignature adoption and efficiency
• Manage CI/CD pipelines for DocuSign integrations using Jenkins, GitHub Actions, or Azure DevOps
• Deploy and maintain custom DocuSign API applications
• Implement Infrastructure-as-Code (Terraform, Ansible) for cloud-based DocuSign configurations
• Use Splunk, ELK Stack, or Azure Monitor to track API performance and system health
• Identify and resolve latency issues in document signing and retrieval processes
• Optimize bulk signing and batch processing operations for enterprise-level usage
• Work in an Agile (Scrum/Kanban) environment with cross-functional teams
• Document troubleshooting guides, SOPs, and best practices for DocuSign support
• Conduct training sessions for business users and junior analysts

Benefits

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Competitive salary and benefits package
• Flexible working arrangements
• Opportunities for training and development
• Recognition and rewards for outstanding performance