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Leidos
NASA Center User Support Incident Lead
Join Leidos as a NASA Center User Support Incident Lead in Huntsville, AL. Manage IT incidents, utilize ServiceNow, and enhance communication skills.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
IT Service Management
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 10, 2025
We are seeking a NASA Center User Support Incident Lead to work at the Marshall Space Flight Center, helping with the NASA NEST mission. The ideal candidate will have experience with IT incident management, ServiceNow, and excellent communication skills.
Requirements
- Experience working with ServiceNow
- Knowledge of ITIL Incident Management processes
- Excellent communication skills
Requirements Summary
Experience with ServiceNow, ITIL Incident Management, and excellent communication skills are required. IT certifications and previous NEST experience are preferred
